Be the welcoming face of Flagstaff and help visitors make the most of their experience. We’re looking for a friendly, customer-focused professional to provide travel information, assist with visitor inquiries, and support daily operations at the Visitor Center.

In this role, you’ll deliver exceptional service, help curate visitor itineraries, assist with retail sales, maintain displays and materials, and support community event promotion. You’ll collaborate with local partners, contribute to outreach efforts, and help ensure the Visitor Center runs smoothly and efficiently.

If you enjoy engaging with people, thrive in a fast-paced environment, and take pride in creating positive visitor experiences, we encourage you to apply.

POSITION RESPONSIBILITIES

• Provides excellent customer service to both internal and external customers.
• May participate in the development of visitor needs based itineraries that are detailed in timelines, costs and directions that are available as hand outs to visitors at the Center.
• May assist the CVB with a Master Calendar, the Calendar of Events and Flagstaff Happenings that list all community happenings and events.
• May assist the CVB with promotion and distribution of Master Calendar, Calendar of Events and Flagstaff Happenings.
• May participate in the establishment of measures to improve visitor services, changes in operations, working conditions, quality of work and value to stakeholders.
• Performs liaison duties between the Visitor Center, the CVB, the Arizona Office of Tourism, stakeholders and the community.
• May assist with meetings and workshops to train staff and stakeholders on customer service matters.
• Represents the city in dealing with businesses and the general public on customer service matters.
• Performs data entry and maintains a reporting cycle of inquiries, histories, and information requested by the Visitor Center Manager, CVB Director and the Tourism Commission.
• Keeps the Visitor Center Manager advised of customer service activities.
• Maintains appropriate levels of brochures, office supplies, retail items and other materials necessary for the efficient operation of the visitor center.
• Performs cash handling procedures including scanning items, collecting payment of cash and cards, and verifying IDs for Alcohol Sales.
• Maintains the facility both inside and outside in a neat and orderly appearance.
• Performs related duties as required.
• Regular attendance is an essential function of this job to ensure continuity.

MINIMUM QUALIFICATIONS

• High School Diploma or General Equivalency Diploma.

• Regular attendance is an essential function of this job to ensure continuity.

We are dedicated to fostering an inclusive and positive work environment. We offer competitive pay and the chance to work with a committed team making a difference in our community. Located in the beautiful mountain town of Flagstaff, AZ, you’ll enjoy a unique quality of life with outdoor recreation, stunning scenery and a welcoming community.

The City of Flagstaff is looking for team members who are passionate about community, innovation, and quality of life. Come be a part of this cool community and see why the City of Flagstaff is a great place to work!