Senior Manager- Business Resilience, Enterprise Workplace Solutions
Tempe, AZ
Updated: April 24
This job posting is anticipated to remain open for 30 days, from 23-Apr-2026. The posting may close early due to the volume of applicants.
The Senior Manager, Business Resilience is a key member of the Business Resilience Department within Enterprise Workplace Solutions and serves a critical role in enterprise crisis management. This position works across all divisions to develop, maintain, and continuously improve crisis management processes and plans to enable the firm to continue operating during disruptions such as outages, emergencies, or system failures.
The ideal candidate will bring experience working cross-functionally or demonstrate the ability to effectively navigate complex organizational structures and influence decision-making.
This role frequently operates in the gray, where situations may be evolving and not all information is immediately available. As such, flexibility, sound judgment, and comfort with ambiguity are essential. This role plays a hands-on part in crisis preparedness, response coordination, and post-incident recovery, helping ensure the organization is ready to respond confidently and effectively when unexpected events occur.
What You Will Do:
Current home-based associates please note: Even as a hybrid posted role you are eligible to apply and, if selected, may retain your home-based status. However future business or regulatory needs may require on-site work and some roles may carry a preference for hybrid presence.
The ideal candidate will bring experience working cross-functionally or demonstrate the ability to effectively navigate complex organizational structures and influence decision-making.
This role frequently operates in the gray, where situations may be evolving and not all information is immediately available. As such, flexibility, sound judgment, and comfort with ambiguity are essential. This role plays a hands-on part in crisis preparedness, response coordination, and post-incident recovery, helping ensure the organization is ready to respond confidently and effectively when unexpected events occur.
What You Will Do:
- Contribute to the establishment of the firm's risk framework and supporting its implementation in Crisis Management
- Build out the Crisis Management Program through documentation, maintenance, and embedding of the program enhancements in business areas
- Support business areas by educating about the Crisis Management Program and assisting with assessing business impacts and building mitigation strategies
- Partner with stakeholders across multiple departments and engage with leaders at varying levels of the organization
- Leverage management reporting, summaries, and recommendations to manage risks and make trade-offs
Current home-based associates please note: Even as a hybrid posted role you are eligible to apply and, if selected, may retain your home-based status. However future business or regulatory needs may require on-site work and some roles may carry a preference for hybrid presence.
Required
- Bachelors degree in Business, Accounting, Finance, Information Services, or a related field
- 6 years of experience in Risk Management, Business Resilience, Technology, or related disciplines
- Experience in Crisis Management, Business Continuity, Third Party Resilience, and/or Risk Management
- Strong written and verbal communication skills
- Certified Business Continuity Professional (CBCP) or Master Business Continuity Professional (MBCP) certification, or willingness to obtain
- Masters degree (e.g., MBA)
- Financial Services industry experience
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Edward Jones is prohibited from hiring individuals with certain specified criminal history as set forth in Section 3(a)(39) and 15(b)(4) and Rule 17a-3(a)(12) of the Securities and Exchange Act of 1934, and conducts background reviews consistent with FINRA Rule 3110(e). A copy of a notice regarding the provisions of the Los Angeles County Fair Chance Ordinance is available at: dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf.
This job posting is anticipated to remain open for 30 days, from 23-Apr-2026. The posting may close early due to the volume of applicants. The Senior Manager, Business Resilience is a key member of the Business Resilience Department within Enterprise Workplace Solutions and serves a critical role in enterprise crisis management. This position works across all divisions to develop, maintain, and continuously improve crisis management processes and plans to enable the firm to continue operating during disruptions such as outages, emergencies, or system failures. The ideal candidate will bring experience working cross-functionally or demonstrate the ability to effectively navigate complex organizational structures and influence decision-making. This role frequently operates in the gray, where situations may be evolving and not all information is immediately available. As such, flexibility, sound judgment, and comfort with ambiguity are essential. This role plays a hands-on part in crisis preparedness, response coordination, and post-incident recovery, helping ensure the organization is ready to respond confidently and effectively when unexpected events occur. What You Will Do: Contribute to the establishment of the firm's risk framework and supporting its implementation in Crisis Management. Build out the Crisis Management Program through documentation, maintenance, and embedding of the program enhancements in business areas. Support business areas by educating about the Crisis Management Program and assisting with assessing business impacts and building mitigation strategies. Partner with stakeholders across multiple departments and engage with leaders at varying levels of the organization. Leverage management reporting, summaries, and recommendations to manage risks and make trade-offs - - Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week effective June 1, 2026. Before June 1, 2026, candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday. - - Current home-based associates please note: Even as a hybrid posted role you are eligible to apply and, if selected, may retain your home-based status. However future business or regulatory needs may require on-site work and some roles may carry a preference for hybrid presence. Required. Bachelors degree in Business, Accounting, Finance, Information Services, or a related field 6 years of experience in Risk Management, Business Resilience, Technology, or related disciplines. Experience in Crisis Management, Business Continuity, Third Party Resilience, and/or Risk Management. Strong written and verbal communication skills. Certified Business Continuity Professional (CBCP) or Master Business Continuity Professional (MBCP) certification, or willingness to obtain. Preferred. Masters degree (e.g., MBA)Financial Services industry experience
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